02 6655 3911

For information on accessible services on the Coffs Coast, visit: https://www.coffscoast.com.au/accessible-services/

Accessibility Statement


Bellingen Shire Council’s commitment to Improving Access Award 2018

 “Ian J.Cooper Award for Access and Inclusion”  

At Riverside Holiday Resort –Urunga we aim to ensure that everyone’s stay is as enjoyable as possible.  We are committed to providing suitable accessible and wheelchair accessible accommodation and facilities for all our guests, whatever their individual needs. We are very proud to have been awarded the 2018 Ian J.Cooper Award for Access and Inclusion by the Bellingen Council. In this statement, we aim to accurately describe our facilities and services to give you the confidence to book the right accommodation to suit your specific requirements.

Staff –   Our reception is opened from 8:30am – 4:30pm Monday to Saturday. Should you have any after hours emergency’s please call 0437851462 for assistance. Staff are trained in Accessible Tourism and are here to help in making sure you enjoy your stay.

Hearing – Our Resort manager has basic sign-language skills, we can also provide pen & paper to help with the exchanging of information.  All our TV’s have closed-caption capabilities.

Vision –  All Certified service animals are permitted.  No other animals are permitted for any reason.

Parking – Our three wheelchair accessible units have designated parking spaces as close as possible outside each unit.  These car spaces measure 2.9m in width with back access. All paths throughout the complex are flat  (no stairs) and easy accessible from carpark to units.

Reception Area –  Riverside Holiday Resorts Reception is located onsite at Atherton Drive, Urunga

The tiled reception entrance has  wheel-chair access leading directly to the office with a sliding door that measures 1.4m in width, All paths are flat from the reception area to your unit. We also have luggage trolleys  to help take your luggage from the carpark to unit.

Prior to arrival you will be emailed reception opening hours and arrival information to ensure that  you know where and when keys are available. We also offer after hours check-in if required.

We can arrange any equipment such as bed lifts, mobility aids/scooters, wheelchairs and toilet aids to be delivered to your unit from Willaid Coffs Harbour  (at guests’ expense).

http://willaid.com.au/ or Phone 02 6651 7900.    A larger inclusive office will be build mid 2019.

Pool Area – Our pool area is a friendly, inviting and accessible space, with 2 access gates and  flat surfaces to the pool area. We also have a Dolphin mobility chair lift available on request, if you require the lift or help getting into, or out of the pool please see our reception or maintenance manager to arrange this service.  The pool has a ramp and two small steps to enter the shallow end which is 1.2m deep. A handrail has been installed to make it more accessible to guests, when entering and exiting the pool. There is an open shower in the pool area.

Located next to the gate (on the outside of the pool area) is an accessible toilet with a door way  900mm wide.


BBQ Areas- We have two beautiful, relaxing, undercover BBQ areas (each have two electric bbqs) which have paved and timber flooring. There is one located outside the pool area, it has a fabricated table and bench seats so wheelchairs can fit either end under the 780mm high table.

There is one over looking the river, it has 2 timber tables and bench seats so wheelchairs can fit either end of the 780mm high tables.

All paths to the BBQ areas are flat and easy accessible from units.

Guest Bedrooms – All our units have 2 bedrooms and open plan kitchen, dining, living rooms.  The main bedroom has a queen size bed and the 2nd bedroom has two single beds.  The lounge in the living room is a fold-out queen size sofa bed with innerspring mattress.

We have 18 ground floor accessible units with a small lip/step at the 760mm wide front door. Each unit  has crime safe sliding doors opening up to 1630mm wide to take you out onto your own patio.

We also have 3 (soon to be 5 in  2019) wheelchair accessible rooms , they are all open plan kitchen, dining and living rooms. Front door is 850mm wide and crime safe doors 1630mm wide to take you out to your own patio. Bed feet/lifters are available on request.


Guest Bathrooms –  Our ground floor accessible bathrooms are on a level, tiled floor. The shower has a small frame 35mm high lip on the bottom of the glass door 635mm. There is no bathtub.

Our wheelchair accessible bathrooms have both grab rails near the toilet and in the shower.  The shower area is on a level, tiled, self-draining floor, free of hobs and sliding tracks, and is a clear space of 1.2 x 1.2m.  The clearance around the wash-basin is more than 1.1m.  The shower head is extendable and detached from the wall, the fittings and fixtures can be reached from a seated position.  There is no bathtub.

Accessible bathroom


Wheelchair Accessible Bathroom

Should you have any questions at all, please don’t hesitate contacting our office on 02 6655 3911, we would be more than happy to assist.

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